Sophos Anti-Virus for Macintosh OS X: forcing an update on a client computer

Sophos Anti-Virus for Macintosh OS X: forcing an update on a client computer 

Issue
If you are running Sophos Anti-Virus for Macintosh OS X, version 8 or 9, on a client computer and you suspect that any of the following apply:

  • not all of the IDE files have been downloaded
  • there are issues with some of the Sophos Anti-Virus files
  • a config file in the CID has been changed 

you may want to force an update on the client computer.

Sophos product and version
Sophos Anti-Virus for Macintosh OS X

What to do

  1. To force an update you will need to remove the file /Library/Caches/com.sophos.sau/CID/cidsync.upd
    To remove this file run the following command as the root user:
    mac# sudo rm -f /Library/Caches/com.sophos.sau/CID/cidsync.upd
  2. Manually start an update, by doing one of the following: 
    • Right-click the Sophos shield and select 'Update Now'
    • Run the command /usr/local/bin/sophosupdate from the Terminal
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Réalisé par Zendesk